Refund Policy
Effective Date: 07/28/2024
Welcome to Rich Hair. We strive to provide high-quality products and exceptional service. Please be aware that all sales are final. Once an order is placed and confirmed, it cannot be returned or exchanged. Therefore, we encourage you to review your order carefully before finalizing your purchase to ensure it meets your expectations.
While we do not accept returns, we understand that mistakes can happen. If you believe there has been an error with your order, such as receiving the wrong item or a defective product, please contact us as soon as possible. We are dedicated to resolving such issues promptly and fairly.
Once an order is placed and processed, we will not cancel, adjust or apply any discounts to it. Please double check your order before checking out. It is the customer’s responsibility to ensure that they are purchasing the correct product before proceeding to pay.
Reporting Issues:
To address any issues with your order, please follow these steps:
- Contact Us: Email our customer service team at support@richhair.net or send a message to +1 (437) 439-3364 within 48 hours of receiving your order. Include your order number and a detailed description of the issue.
- Provide Evidence: Please include photographs of the incorrect or defective item to assist us in assessing the situation. Please do not unravel, wet, play with, install, open or alter the product.
- You have to inform about the return of the product to us within 48 hours. T he return package must include everything that arrived with the package when you made the purchase, including original packing, freebies & accessories, invoices and other documentation.
Upon receiving your request, we will review the information provided and work to resolve the issue.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you are approved, then we will issue you a replacement item or a store credit to purchase on our website.
Package refusal or return:
In the event that the package gets returned or refused, a restocking fee of 20% will be deducted minus the shipping or delivery cost.
Shipping and delivery cost:
We are not responsible for any lost and/or stolen packages. You are solely responsible.
We are not responsible for custom international fees as they are out of our control once it gets to your home country. You are solely responsible.
Order verification:
Extra verification will be required for some orders. We Will require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfilled your order.
Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported to the authority.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.